We are a Munich-based SaaS company and support leading enterprises with our software platform at every step from agile goal management with OKR to end-to-end strategy execution centered around outcomes. With the help of our technology, customers develop greater adaptability and effectiveness in strategy execution. This enables organizations to meet the demands of dynamic markets and a new working world. With user-centric workflow tools and its associated analytics suite, we link goals, metrics, and projects to center teams and organizations around shared outcomes. In addition, our international ecosystem of partners, training, events, and enablement content provides the desired culture change and internal knowledge building to holistically guide companies in their transformation.
Workpath is backed by industry experts with many years of experience in leadership and technology. Together we shape the future of work. Join us now!
Your most important goals
- Provide advice and guidance how to implement and establish the strategy execution process based on OKRs with the support of our solution and your expertise (every customer onboarding can be seen as individual transformation project)
- Share insights on how to successfully and sustainably integrate OKRs with other existing processes (e.g KPIs, Performance Management, Project Management, Portfolio Management)
- Identify customer needs and challenges from conversations and data-sets to position additional Workpath services or software offerings that will help them overcome these challenges
What else?
- Define metrics to track your customers’ success with the Workpath platform
- Facilitate Business Reviews to share valuable insights with your customers top-level Executives
- Analyze customer data to avoid churn and drive adoption and retention
- Collaborate with the Account Team (SDR, AE, CE) to strategically plan for renewals and expansions
- Liaise between customers and our Product team to shape the future development of our strategy execution platform
Energy and motivation matter most to us, we do not believe there is a one-size-fits-all profile for this role. However, drawing from our team’s experience, we have an idea what works well: You have worked in management consulting or a similar role. There you have gained experience in one or more areas such as strategy, strategy execution, transformation, change management, new work and/or agile methodologies. The only hard requirements we have is that you are an owner of your work, you can work independently and that you are an excellent communicator in German and English, conversing with senior leaders at ease.
What sets you up for success in this role
- You embrace ownership and accountability, take charge and drive scalability for the Customer Success team
- Your fast learning and pragmatic mindset helps you adapt to dynamic situations and create innovative formats and processes
- You excel in a team environment, leveraging collective strengths but simultaneously thrive when working independently
