- You inspire our users with bao! As a trusted advisor, you will be at the side of our customers from the first customer access touchpoint in onboarding to the active use of the bao software.
- Proactively shaping the customer relationship and empowering your customers to achieve maximum success for their business with bao
- Take over the complete onboarding from management kickoffs to business reviews
- Developing success plans based on the goals and success factors agreed upon with the customer and bao
- Providing the product team with qualified feedback on the usability of our software from the customer's perspective
Customer Success Manager
Bao • nationwide call
nationwide
from today
WE have a great sense of humor, are a team of likeable personalities, offer freedom in "how" and "where" and a working environment with heart and brain in which you feel comfortable and which encourages and challenges you every day. YOU enjoy customer contact, like being a pioneer, want to take on responsibility and have an eye for the big picture. In short: You get things done.
As an experienced Customer Success Manager, you are decisively responsible for customer loyalty and satisfaction. By working in partnership and proactively managing the customer relationship, you will help a variety of customers achieve maximum success for their business with bao and maximize their growth opportunities and investment in bao. Working closely with our Product team and representing the customer perspective in product development, you will take on an important interface role that requires daily focus and prioritization.
Your duties
Your profile
- After your successful graduation you have at least 1.5 years of experience in a role with intensive customer contact, e.g. in account and/or project management.
- You have good project management skills and can convincingly present content and results to different stakeholders.
- Your way of working is structured and analytical. You get to the point!
- Customer orientation is in your DNA.
- You don't think in terms of problems, but in terms of solutions, and you don't lose sight of the needs of others.
- You speak fluent German and English
